We pride ourselves on live 24/7 US based support. We don't farm our support out, and you never get a bot or a canned response. We have Shawn, our on-staff account manager, and he's here to help you and to get to know your unique needs and concerns throughout your membership. Shawn will respond within 24 hours with any of your customer support concerns or questions.
General questions: [email protected]
Frequently Asked Questions
Yes it is. We charge monthly, every three months, six months or annually. You choose. With your subscription you get access to a new workout every three days by Tandy, a new and full moon tarot reading by Tandy, a monthly meditation by Tandy, and access to the private Facebook group.
Yes you can.
If you signed up using a credit or debit card (not with PayPal):
Log in to your Unicorn Wellness account and click "My Account" at the top right of the page, go to "Billing Info" and then click the cancel button. You will not be charged again.
If you signed up using PayPal:
Log in to your PayPal account (not your Unicorn Wellness account but your personal PayPal account) and click the settings (gear) icon at the top of the page. Click “Account Settings”, click “Money, Banks, Cards”, and in the “Automatic Payments” section click “Automatic Payments”. This takes you to your list of merchants. Click “Unicorn Wellness” from the list and then click “Cancel”.
Please note: When you cancel your account your account will remain open until your next billing cycle and close just before you would have made your next payment. So, you will always be able to use your account for the amount of time paid for.
The Unicorn Wellness Community Private Facebook Group is a group open to paying members of Unicorn Wellness. It is a safe space of open sharing and dialogue about all things Unicorn Wellness. When you sign up at one of the Unicorn Wellness membership levels you are welcome to join the group.
Yes we do. We have a dedicated U.S. based account manager who will personally handle any and all of your account needs if they arise. We pride ourselves on intimate and personalized care for each and every one of our customers. You will never feel like you signed up for something and then couldn't get in touch with us. We are here for you live and real and ready!
Tandy produces a new workout every three days, so depending on the month you will get either 10 or 11 workouts.
In addition to your workouts, every member will get a new & full moon tarot reading and a monthly guided meditation, all by Tandy, plus access to the private Facebook group.
You do not have to have props to start. Every other workout includes a prop. If you do not have the prop in the video of the day you can do the workout before or after that does not have a prop. Over time, you can build your prop tool box. Visit our props page to see what props we use and where to buy them.
Log in and click "My Account" at the top right of the page, scroll down and you will see the option to change your password.
Yes you can. Log in and go to your avatar at the top right of the page, click it, click settings, click credit card information, and you will see a button to change your credit/debit card.
If you are using a coupon, a discount code or an extended trial code simply insert the code in the "Coupon Code" box and click apply when you check out and it will immediately take effect, then proceed through check out as usual.
If your debit or credit card on file expires or your information changes and you forget to update your card info, our billing system will send you an email letting you know that your transaction failed. We will try to run your debit or credit card three more times over two weeks at which time your account will be closed. So, please always log in and update your card info if it is out of date.